Y. VID-VIW Help Desk Extension
The Y. VID-VIW Help Desk extension for Magento 1 is designed for effective client request managing. Tickets can be submitted from the customer area and the store backend, or through an email. The enhanced contact form allows customers to specify the subject of the message and the department where the request goes. Moreover, they are able to attach some types of the files that were allowed by the admin. With our module, customers can send a reply to the support agents directly from their mailboxes.
The Ticketing System extension for Magento 1 is designed not only to save you a lot of time and work.
- Stand out from lots of ordinary stores, provide the best service and build a reputation as a true professional. The well-tailored helpdesk system may become one of the distinctive features of your very store that is not available at the rival shops.
- Make clients stay longer with you while they enjoy the clear communication process.
- Add to customer level of comfort with the immediate customer service
- Show that you value every customer. Allow guests to apply for support and get a wave of new ready-to-be-satisfied customers.
- Analyze your audience behavior and take actions according to the data collected.